Warranty
Assessed in Colombo, not shipped overseas. Here is exactly what is covered and how a claim works.
Warranty periods
| Product line | Period | Covers |
|---|---|---|
| Boltix keyboards & mice | 24 months | Switches, sensors, PCB, battery, connectivity |
| Boltix Forge cables | 18–24 months | Conductors, connectors, E-marker, sheathing failure |
| Partner brands | 12–24 months | As stated on each product page, honoured by us locally |
The exact period for any product is listed in its specifications table on the product page.
What is covered
- Manufacturing defects of any kind
- Switches that fail, chatter or double-fire within the warranty period
- Sensors that stop tracking or lose calibration
- Cables that stop carrying their rated power or data
- Rechargeable batteries dropping below 60% of rated capacity
- Connectivity faults — Bluetooth, 2.4GHz dongles, USB ports
- Keycap legends wearing off on PBT doubleshot sets (they should not)
What is not covered
- Physical damage — drops, crushing, cracked shells
- Liquid damage of any kind
- Unauthorised disassembly or repair attempts
- Normal cosmetic wear — shine on keycaps, scuffs on a mouse shell
- Consumables such as PTFE mouse feet
- Damage from unstable mains power or non-compliant chargers
Swapping switches does not void anything. Hot-swap sockets exist to be used. Use the supplied puller, seat the pins straight, and your warranty is completely intact.
Making a claim
Get in touch
WhatsApp +94 77 778 3865 or email support@theboltix.com with your order reference and a description of the fault. Video of an intermittent fault helps enormously.
Get it to us
Drop it at our Colombo 03 counter, or courier it. If the claim is approved we reimburse your courier cost and cover the return leg.
We assess it
Testing happens here in Sri Lanka, normally within 3–5 working days. We tell you what we found either way, including when it is not a warranty fault.
Repair, replace or refund
Repair where sensible, replacement where not. If the product is discontinued you get a like-for-like alternative or a full refund.
What you need
Just your order reference — the BLX-XXXXXX code from your confirmation email. That is the proof of purchase; we have the rest on file. Signed-in customers can find every reference under My orders.
Turnaround
Assessment 3–5 working days from receipt. Replacements dispatch the same day they are approved. If a repair needs a part we do not stock we will tell you the realistic timeline up front rather than leaving you guessing.
Need to start a claim?
Have your order reference to hand and message us — it is the quickest route.