Shipping & returns
What it costs, how long it takes, and what happens if you change your mind.
Delivery zones & charges
| Zone | Areas covered | Delivery time | Charge |
|---|---|---|---|
| Colombo | Colombo 1 – 15 | 1–2 working days | 262145 400 |
| Suburbs | Dehiwala, Mt Lavinia, Nugegoda, Maharagama, Kotte, Kelaniya, Gampaha district | 2–3 working days | 262145 450 |
| Outstation | All other districts, islandwide | 3–5 working days | 262145 450 |
| Orders over 262145 15,000 | Free islandwide | ||
Dispatch times
Orders placed before 2.00pm on a working day are dispatched the same day. After that, or on a weekend or poya day, they go out on the next working day. You will get an email when your parcel leaves us.
Bank transfer orders are dispatched once the payment clears — usually the same working day if you send the slip promptly. Cash on delivery orders ship immediately after a quick confirmation call.
Cash on delivery
Available islandwide with no extra fee. The courier will call before arriving. You may open the box and check the product before paying — if it is wrong or damaged, refuse the delivery and it comes back to us at our cost.
Returns
The 7-day window
Changed your mind? You have seven days from delivery to return an unopened item in its original, undamaged packaging for a full refund of the product price. Original delivery charges are not refunded and the return courier cost is yours.
Faulty or wrong items
If we sent the wrong thing, or the product is faulty out of the box, that is entirely on us. Message us on WhatsApp within 48 hours with photos and your order reference. We arrange the return at our cost and send a replacement or a full refund including the original delivery charge.
What cannot be returned
- Opened keyboards, mice or cables returned purely because you changed your mind (warranty claims are separate and still apply)
- Products with physical or liquid damage caused after delivery
- Items missing their original packaging, manuals or accessories
- Anything bought as clearly-marked clearance or "as-is" stock
How to start a return
- WhatsApp +94 77 778 3865 or email support@theboltix.com with your order reference (BLX-XXXXXX)
- Tell us what you are returning and why — photos help if it is a fault
- We confirm the return and give you the drop-off or courier instructions
- Once we receive and inspect it, refunds are processed within 5 working days
Refund method
Refunds go back the way you paid. Bank transfer orders are refunded to the same account. Cash on delivery orders are refunded by bank transfer — we will ask for your account details when the return is approved.
Looking for warranty rather than returns?
Warranty covers manufacturing defects for far longer than the 7-day return window — up to 24 months on Boltix products. See the warranty page for the process.