Frequently asked questions

No. You can check out as a guest with just your name, phone number, email and address. An account simply saves your address and keeps all your orders and tracking in one place.

Two ways at the moment. Cash on Delivery — inspect the package at your door and pay the courier in cash. Or Bank Transfer — transfer the total to our Commercial Bank account and WhatsApp us the slip, and we dispatch as soon as it clears. Card payments are coming once our merchant account is live.

Yes, as long as it has not shipped. WhatsApp us on +94 77 778 3865 with your reference (BLX-XXXXXX) and we will amend or cancel it. Once a parcel is with the courier we cannot recall it, but you can refuse delivery.

Yes. Every price shown on the site is the final price for the item. Delivery is added separately at checkout and is free on orders over 262145 15,000.

We do — volume pricing, a proper invoice, and staged delivery if you are kitting out an office. Use the contact form and choose "Bulk / corporate order", including quantities.

Colombo 1–15: 1–2 working days. Colombo suburbs and Gampaha: 2–3 working days. Outstation: 3–5 working days. Orders placed before 2.00pm on a working day are dispatched the same day.

Rs. 350 within Colombo, Rs. 450 for suburbs and Gampaha, Rs. 590 outstation. Free islandwide on orders over 262145 15,000.

Yes — the tracking page shows your order status from placed to delivered. Once it is with the courier we add their tracking number too.

No, our courier partners do not operate on those days. Orders placed then go out on the next working day.

Seven days from delivery for unopened items in their original packaging, for any reason. Faulty products are covered by their warranty period, which is much longer.

Bring the product to our Colombo 03 counter, or courier it to us. We assess it here in Sri Lanka — nothing gets shipped overseas at your cost. If the claim is approved we repair, replace, or refund, and we cover the return courier leg.

Physical damage, liquid damage, and unauthorised disassembly. Swapping switches on a hot-swap keyboard using the supplied tool does not void anything — that is what the sockets are for.

Message us on WhatsApp within 48 hours with photos and your order reference. Transit damage is on us — we will send a replacement, not argue about it.

Yes. We source through authorised local and regional distributors, and everything is bench-tested here before listing. If a product ever fails an authenticity check, it does not go on the site.

Because testing everything properly takes time. Keyboards, mice and cables first — done right. Headsets, monitor arms and desk accessories follow once these are solid.

That is the part we enjoy. WhatsApp us your budget and what you actually do all day. If the cheaper option is the right one, that is what we will say.

Not yet as separate listings, but message us — we usually have switches on hand and can add them to an order.